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Customer Value |
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Customer Retention |
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Investing
in Loyalty |
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The
value of a customer
Every year companies invest huge resources in
attracting new customers. However, do they really
know the value of a customer?
What is loyalty?
Loyalty cannot be purchased. Loyalty is the result
of a strong commitment to meet in an optimal way
the expectations of consumers and to make the
consumer's relationship with your company something
truly special.
New markets
Loyalty and satisfaction will help to access new
markets. To conquer new markets you need to stand
out and be different and better.
Our approach
Consumer experience is a critical aspect in loyalty
development. Hence, we seek not only to engage
consumers but also build strong relationships
with employees and vendors who have a direct or
indirect impact in creating a customer experience.
With our support, you will be able to answer questions
such as:
. Are we
meeting the expectations of our customers?
. What
should we do to improve the satisfaction of our
customers?
. Are we
offering a better service than our competitors?
. What
distinguishes our service from our competitors?
. What
should we do to motivate our people to provide
an outstanding service?
. Why have
we lost some valuable consumers? What could we
do to recover them?
. How do
consumers perceive our value proposition?
Tools
At CIE Logics, we combine market research techniques
with our in-house methodologies to give you unique,
fresh, useful and reliable insights that will
support your company to increase the loyalty among
its customers.
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